Dear Manager, I’m writing in response to your invitation to guests who have recently stayed at your hotel to suggest ways in which you could further improve your service.
I was a guest at your hotel last month and I found that the level of customer service was excellent. Indeed, every member of your staff, from the manager to the room-cleaning maid, was, without exception, extremely polite and helpful. The standard of the rooms was far beyond what I had expected.
However, I found that the hotel restaurant stopped serving breakfast at 8:30am. As I was on holiday, I would have liked to take my breakfast at around 9:30, thus I was unable to do so.
I also spoke to several other guests who expressed the same disappointment. In addition, I feel that if you could supply newspapers in Chinese, the quality of stay for Chinese speakers, of whom the number has been on a steady rise in the past few years, would be considerably enhanced.
I would be happy to know if my suggestions have turned out to be useful in your constant improvement of your overall service. Looking forward to your reply.
Yours faithfully, Kenny Gao
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